The staff here was efficient, making check-in and check-out quick and easy.

The rooms are large and brand-new, equipped with coffee and free tea. The bathrooms are spacious...

The location here was so convenient, just a short walk away from the Tochigi Prefectural Office and various spots in the city center.

The hotel is conveniently located very close to the train station, making it easy to access transportation. The rooms are clean and well-equipped with a tea/coffee set, and the bathroom has good shampoo and hair conditioning. The staff is accommodating and helpful, with good English-speaking receptionists. The hotel provides a smartphone with free calls and internet, which is very useful for international tourists.

The European breakfast could be tastier, with overcooked fried eggs and limited fruits/vegetables.

The bed was really comfortable and the room was new and had everything you could need, plus it's in a great location near the Airport Bus Stop and within walking distance to Futaarayamajinja Shrine.

The rooms were amazing, equipped with toothbrush and razor, the bed was incredibly comfortable, and the bathroom was spotless; the location was convenient, close to Utsunomiya, Narita airport.

We loved the convenient location of the Richmond hotel. Just a short walk from the train station and surrounded by delicious gyoza restaurants, it made exploring Utsunomiya a breeze. The room at the annex was small, but surprisingly clean and new. The bed was super comfy, making for a great night's sleep. Plus, we appreciated the extra amenities like the drip coffee in the room. we would highly recommend this hotel for a short stay in Utsunomiya.

Conveniently located, with easy access to train and bus station. Rooms equipped with tea/coffee set. Well-equipped bathroom with good shampoo and hair conditioning. Comfortable bed. Accommodating and helpful staff. Charging options for electronic devices available. a satisfactory experience.

Our room at the Richmond Hotel Annex was incredibly clean and seemed relatively new. The bed was super comfy and made for a great night's sleep. We also loved the easy check-in and check-out process, and the amenities provided, such as a wide variety of toiletries and drip coffee in the room. I'll definitely recommend this hotel for its cleanliness, comfort, and convenient amenities.

Great location, easy access to train station and gyoza restaurants. Helpful and friendly staff. Comfortable bed and well-equipped bathroom. Nice breakfast options. Good electronic charging amenities.

Absolutely nothing to say about dislikes.

Best aspects , A Gem in the City! the location of this hotel is fantastic, just a short walk from the train station and a stone's throw away from the airport bus stop. the rooms were very clean and cozy. I liked that they offered both Japanese and Western breakfast options , a great way to start the day. It was also a nice touch to have complimentary toiletries provided in the room. Plus, the staff were friendly and helpful whenever I had questions.

Worst aspects , Room Size I must say, the single rooms were very tiny and lacked adequate storage space for all of my clothes. If you are traveling with a lot of luggage, this might not be the best option for you.

Free international calls, convenient location, well-equipped bathroom, comfortable bed, accommodating staff.

Nothing it is perfect.

The staff at Richmond Hotel were incredibly helpful and kind. They went above and beyond to assist us with finding routes, tickets, and any information we needed. Their warm and friendly service made us feel welcomed and taken care of during our stay. I highly recommend this hotel.

Easter vacation at this hotel was an amazing experience. The Easter egg hunt organized by the hotel staff was a sweet and lovely touch that made the stay special. Additionally, the hotel's location close to shopping areas and convenience stores made it easy to explore the city. Lastly, the tea and coffee set up in the room allowed for an enjoyable and relaxing morning routine.

The size of the room was small, making it difficult to open large suitcases and stretch out comfortably. The breakfast was not impressive, with overcooked fried eggs and a lack of fruit and vegetables.

my recent stay in Utsunomiya was a pleasant escape from city chaos, made even better by Richmond Hotel. Their helpful staff, comfortable beds, and tasty breakfast options exceeded my expectations. The included smartphone with free calls and internet was a great perk for international travelers like me.

Limited storage space for clothes.